The Platinum Guarantee
If a product is damaged or lost in shipping and needs replacement, please let us know within two weeks of your order so that we can send a replacement. We will immediately send a replacement without any cost to you.
Peraltia exquisite lotion is one of the finest skin products in the world. Our customers know and demand the utmost in quality, which is why we are happy to provide the Platinum Guarantee. If you order something from Peraltia and decide to return it for any reason whatsoever, we will fully refund the purchase price of the product less shipping.
If your order was damaged in shipping and needs replacement, please contact us by email (firstname.lastname@example.org) or by phone (1-800-920-5767) as soon as possible, and provide the order number and description of the damage along with your contact information. A replacement will be sent promptly at no additional cost to you.
To take advantage of our Platinum Guarantee, please return the unused portion of your purchase using the shipping carrier and method of your choice. Please use this address for returns:
730 N Muleshoe Rd
Apache Junction, AZ 85119
Please include in the package the original order number and your contact information. You do not need to provide any reason for a return, but if you would like to provide feedback on why the product did not meet your expectations this feedback will be appreciated.
Upon receipt of your return, a refund will be made to the credit card used for the initial purchase or by check if otherwise instructed.
We can not accept packages COD (Cash on Delivery).